Refund Policy

7-Day Money Back Guarantee

All Apollo Group TV subscriptions come with a 7-day money-back guarantee. If you're not satisfied with our service for any reason within the first 7 days of your subscription, you can request a full refund.

No questions asked. No hoops to jump through.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Timing: Your refund request must be made within 7 days of your original purchase date
• First-time subscribers: The 7-day guarantee applies to your first subscription only
• Valid account: Your account must not have been terminated for Terms of Service violations

How to Request a Refund

Requesting a refund is simple. Just follow these steps:

1. Contact Support

   Email us at support@getapollo.tv or reach out via Telegram with your refund request.

2. Provide Your Details

   Include your registered email address and the date of purchase. A brief reason helps us improve, but isn't required.

3. Receive Confirmation

   We'll confirm your refund request within 24 hours and process the refund promptly.

4. Get Your Money Back

   Refunds are issued to your original payment method. Processing times vary by payment provider (typically 3-10 business days).

Refund Processing Time

Once your refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Cryptocurrency: 1-3 business days (returned to original wallet)

Please note that your bank or payment provider may have additional processing times beyond our control.

After the 7-Day Period

Refund requests made after the 7-day period are evaluated on a case-by-case basis. We may issue partial refunds or service credits in certain situations:

• Extended service outages affecting your account
• Technical issues preventing access (that we cannot resolve)
• Billing errors or duplicate charges

We cannot offer refunds for circumstances outside our control, such as internet connection issues, device incompatibility (where specs weren't verified), or simple change of mind after the guarantee period.

Subscription Cancellation

Cancelling your subscription is different from requesting a refund. You can cancel at any time, but cancellation alone does not trigger a refund. To receive a refund, you must contact support and request one within the eligible period.

After cancellation, you'll continue to have access until your current subscription period ends.

Chargebacks

We encourage you to contact us directly for any billing concerns before initiating a chargeback with your bank or credit card company. Chargebacks take longer to resolve and may result in your account being suspended.

If you've experienced an issue, we're confident we can resolve it faster and more satisfactorily through direct communication.

Questions?

If you have any questions about our refund policy or need assistance, don't hesitate to reach out:

• Email: support@getapollo.tv
• Visit our Help Center