Apollo Group TV Login

Sign In to Your Account

The official login page is portal.getapollo.tv. It is the only place your Apollo Group TV account can be accessed.

Go to portal.getapollo.tv

My email and password are not being accepted

Type the credentials from your welcome email by hand rather than copying them, as copying often picks up a trailing space. Passwords are case sensitive, so check that caps lock is off and that a phone keyboard has not capitalised the first letter automatically. If the email address you are entering is not the one you paid with, the account will not be found. Still refused after that, use the "Forgot Password" link to set a new one.

I have forgotten my password

Open portal.getapollo.tv and use the "Forgot Password" link on the login screen. A reset link is sent to the email address on the account, usually within a few minutes. Check your spam folder if it does not arrive. If you no longer have access to that email address, contact support from any address and include the email you originally paid with so we can verify the account.

I never received my login credentials

Credentials are emailed within minutes of payment clearing. If nothing has arrived after 10 minutes, search your inbox for getapollo.tv rather than scrolling, then check spam and any promotions tab. Welcome emails are also frequently filtered by corporate mail servers. If it is genuinely absent, contact support@getapollo.tv from the address you paid with and we will resend it.

The app says my subscription has expired

Sign in at portal.getapollo.tv and check the expiry date shown on your plan. If it has passed, renewing restores access to the same account and you will not need to reinstall the app. If the portal shows an active subscription but the app disagrees, force close the app, clear its cache and sign in again, which refreshes the credentials the app is holding.

I am being told the device limit has been reached

You can install the app on as many devices as you like, but the number of streams that can run at the same time is fixed by your plan. This message usually means another device is still streaming, including one that was switched off at the TV rather than closed properly. Close the app on the other device and try again. If you need more simultaneous streams, contact support before renewing.

The login page will not load at all

Confirm the address bar reads portal.getapollo.tv exactly. Some internet providers interfere with streaming-related domains, so switching your device to mobile data, or to a different DNS provider, is a quick way to tell whether the block is on your network. Clearing your browser cache and disabling extensions also resolves a page that loads only partially.